The Road Ahead
Reflecting on recent events, the one thing I see clearly is the pace of change accelerating dramatically. For businesses around the globe, the ability to remain agile and effectively utilize digital information is the game changer.
Today, we're witnessing a metamorphosis. Information is now unanchored from physical place. This trend has gathered momentum over the past decade, and the digital winners - from Amazon to Netflix - dominate the conversation.
So, how do you keep up? How can forwardthinking companies fuel growth, best harness information, stand out from the crowd, and generate sustainable revenue?
By listening to you, our customers, in diverse industries from healthcare to finance, we deliver our platform of solutions covering the value chain from end-to-end.
Having been in business for over 80 years, Ricoh's expertise spans information management in all its forms: from digital services to commercial and industrial printing, photography to bioscan imaging, and from 3D additive manufacturing to the cloud.
Flexibility and innovation are at the heart of Ricoh. Developing solutions to ever-emerging challenges is what drives us. Our people are passionate about applying their insight and experience in the service of our customers. And we know that for your business to remain relevant today you need to be more adaptable than ever.
By calling on resources from every corner of the globe, we have assembled the best team of experts in the industry. Our wealth of expertise delivers information management and digital services in an integrated and holistic portfolio of solutions.
Expanding our capabilities means we continue partnerships with best-in-class companies like IBM and Cisco. And we continue pursuing strategic acquisitions in arenas such as document workflow management and security to ensure we stay on-point, ready to meet ever-changing needs.
Last year, we made learning more about our customers a strategic imperative and built the "voice of customer" into R&D decision-making. By listening to you, our customers, in diverse industries from healthcare to finance, we deliver our platform of solutions covering the value chain from end-to-end.
Understanding how businesses run is what we do best. We invite you to join us and be part of this exciting journey forward.
President and CEO
Uncover deeper benefits by intelligently sifting the most critical information from among oceans of data. Let insight propel you forward.
With the right systems and tools, the prospect of extracting value from massive amounts of information should be illuminating, not intimidating. Every industry stands to benefit.
The first step is harvesting the up to 90% of your data that's unstructured - everything from documents to emails to social media content. By deploying an enterprise content management service, you can capture, store and manage company-wide data.
Centralizing your enterprise content creates new workflow efficiencies, accelerates speed to market, and powers inventory optimization. All while reducing downtime costs and creating the ability to dive deeply into the data to uncover insight.
You need a provider with a full range of professional services and analytics solutions who knows the right questions to ask, ensuring analyses are aligned with your core objectives and can measure the right KPIs to ensure progress. Our powerful and proprietary online Business Intelligence Tool visualizes and shares data models to your key stakeholders, putting you in control.
We are proud to partner with Ricoh. Their dedication to getting information where it needs to be, when it needs to be there, and in the format it's needed, has been a major asset to our business and team.
Senior VP of Revenue and Strategy Philadelphia Eagles
Applied in the Real World Benefits
In addition to internal systems, data floods modern enterprises from all customer touchpoints. One industry that has long held enormous reservoirs of customer data is retail banking.
The opportunities for banks to deploy advanced processes are seemingly limitless, as long as they are rolled out with customer sensitivities in mind. Using advanced analytics, banks are building new customer behavior models incorporating unstructured data from call centers, social media, and geolocation in combination with transaction-level data to create entirely novel experiences. More personalized understanding of their customers has led to greater customer satisfaction.
With over 5,000 banks competing for share in the US, it's little wonder that customer experience has become a key differentiator. But customer acquisition and retention are fundamental to all businesses. In our competitive world, attracting and keeping customers necessitates that all your business processes run at their optimum.
For Salmon Arm Savings and Credit Union (SASCU), a community financial organization in British Columbia, we sped up the mortgage renewal process to save members and staff valuable time, bring consistency across locations, and simplify regulatory compliance.
SASCU was recognized for innovation that drove its business forward, receiving the "Digital Transformation AmpliFi Award." Internally, the achievement was also acknowledged, as staff in other departments became eager to improve their workflows, too.
Our flexible platform means that the entire SASCU enterprise can think strategically about their technology future.
By 2023, digitally transformed enterprises will account for more than half the world’s GDP.5
At Ricoh, we foster a company culture of inquiring minds to help you quickly get the answers you need, when you need them - combined with the practical skills to put them to work.
Our global experts in information management and digital services implement the latest research to devise forward-thinking solutions. On the front lines, our exceptional problem solvers are equipped to analyze your unique situation and guide you to sustainable profitability. We continue to build a robust and full-featured business platform by integrating innovative technologies and solutions in a configurable stack to meet your most critical business challenges. And we engage leading industry technology partners to complete our ecosystem of managed service solutions.
Intimately knowing the businesses we serve means the solutions we provide aren't superficial. We're long-term partners.
With over 1.4 million customers worldwide and many engagements spanning decades, we've seen every type of business challenge. Beyond software and hardware, we understand how people work. That's why we can help you to better enhance your competitive advantage.
We continue to expand our technological expertise and innovation through R&D and strategic acquisitions. Recent technology additions have bolstered our offering in cloud, AI, data centers, network infrastructure, and video conferencing.
Our purchase of DocuWare - the market leader of content management software - demonstrates how these investments continue to deliver value to our customers. DocuWare has propelled Ricoh to the forefront of cloud-based document management and workflow automation. Customers seeking information management now experience an incredibly robust solution.
Every day, our dedicated employees engage directly with our customers - often embedded within their organization or connecting using innovative remote tools.
In Cleveland, Ohio, Ricoh is orchestrating a leap forward in advanced anatomical models.
We're deploying our expertise to build a Class II Medical Device manufacturing site that is fully integrated into a clinician-centric end-to-end solution that creates patient-specific anatomical models for use in patient education and consent. These state-of-the-art models are intended to improve surgeon-patient communications and experience.
Complex MRI and CT scan data will be segmented and converted to a 3D print file and sent directly to Ricoh for our additive manufacturing experts to print a precise lifelike 3D model of a patient's anatomy. Our turnkey solution's subscription-based approach is making this technology widely accessible to healthcare professionals and hospital systems.
Bringing the best technologies and expertise together in the service of people is what we do best.
People, Prosperity and Planet
Resolving social issues through business is vital for ensuring a sustainable future. When we leverage the power of business we can - and do - make incredible strides to advance the greater good. This mindset is nothing new at Ricoh. We believe it's simply the right thing to do.
Ricoh is committed to achieving the UN's Sustainable Development Goals and we are a signatory of the UN Global Compact. As the first Japanese Company to sign RE100, we aim to source at least 30% renewable energy by 2030, and switch to 100% renewable energy by 2050.
By helping people become more creative with innovative digital technologies and services we are enhancing the quality of life of both employees and customers, while boosting productivity results in increased prosperity. Empowering digital workplaces also yields reduced emissions through cloud usage, remote collaboration tools, and smarter technology.
Working together goes beyond sharing technology's benefits. We actively support a wide variety of social initiatives such as our ongoing global participation in International Women's Day promoting more inclusive and gender-balanced workplaces.
And in 2019, Ricoh joined the Business for Inclusive Growth (B4IG) coalition to further tackle inequalities.
Diversity brings a broader range of viewpoints into the conversation. Our partnerships with efforts including Wounded Warrior Project, Hiring Our Heroes, and Military Makeover: Operation Career have helped many service members transition to civilian life.
A dedication to people, our society, and a passion for work are the tenets of our company. At Ricoh we believe that it's only by acting today that we'll have a better world tomorrow.
ENERGY STAR Partner of the Year for 5 consecutive years
$12 million raised for United Way
Included in the FTSE4Good Index since 2003
THE RICOH WAY
The feeling of being part of a larger community is essential at Ricoh. Kiyoshi Ichimura formulated our Three Loves founding principles in 1946, and we still live and breathe them today. Our people are passionate about helping our customers succeed while supporting our precious planet. We deliver on our Three Loves each and every day.
“Love your neighbor”
“Love your country”
“Love your work”
We live in a world teeming with information. What sets successful companies apart is how they connect to it, use it, and innovate with it. Creating the mindset where you see information as a resource rather than an operational challenge requires a journey.
Simplifying your technological ecosystem results in greater clarity, allowing you to chart a course forward, where impediments to success become easier to navigate. You can then surmount external challenges - whether regulatory issues, security threats, or market forces - and evolve to a new state where you can focus on sustainable growth through new opportunities.
Fortunately, wherever you are on this journey, you don't need to take it alone. When you partner with Ricoh, you're traveling with an experienced team who know the terrain intimately. Our deep understanding of business, innovative thinking and cutting-edge solutions allows you to focus on forward.
Learn more about how our approach and services can help your business focus on forward.
Ricoh combines the best digital solutions with the brightest people in information management to steer your business evolution. In helping over 1.4 million companies worldwide create a sustainable competitive advantage, we continually uncover new approaches and fresh thinking for all our customers.
- Cloud & IT Services
- Document Outsourcing Services
- Content & Workflow Services
- Customer Communications Management
- Information Governance
- Device Lifecycle Services
- Workplace Services
- Managed Print Services
- Production Printing
US Fortune 500 served
global technology patents
countries and regions
employees across the world
For our customers whose businesses are print, we work tirelessly to help ensure the highest levels of sustainability. When using Ricoh production print technologies, energy consumption is lowered by double digits, workflows are optimized and Ricoh-manufactured inks are environmentally friendly - all helping to assure that what's good for the environment is good for moving businesses forward.
Sources 1) Extracting Business Value From the 4 V's of Big Data, IBM 2) IDC Market Analysis Perspective: Worldwide Enterprise Content Strategies, 2019, IDS (Doc # US44683019) 3) Cost of a Data Breach Report 2020, IBM 4) 2020 Data Breach Investigations Report, Verizon 5) The CEO's Nine Agenda Items for Running a Digital Business - Part 1, IDC (October 21, 2019)
US and global company statistics shown throughout are accurate as of March 2020. Copyright (c) 2020 Ricoh USA, Inc. All rights reserved.