Ricoh’s Digital Experience Assessment involves the collection of qualitative and quantitative data from your organisation, technology, workspaces and people. This process can be performed equally as well on location or remotely, depending on the circumstances of your organisation or its operational locations.
First, we listen to your needs. We learn as much as we can about your business objectives before commencing our initial consultation process. This way we can ensure the outcome of the Digital Experience Assessment helps you reach your business goals.
Next we analyse performance across your business using several data inputs and a thorough, user-friendly interview process. This includes a digital survey, workshops and one to one interview sessions.
For the digital survey we discuss and agree a communications plan, identify the target audience and implement the survey. The captured survey data is then analysed to identify specific topics or interest areas which can be investigated further.
Specific user experience workshops are then conducted with selected groups, which allows users to express themselves in a comfortable setting. These workshops explore individuals' working processes, discussing how they use the existing technology, what works and, more importantly, what doesn’t. Taking this approach enables us to gain a deep understanding of the requirements and needs of users.
Finally, a select number of one to one interview sessions are implemented to help us to understand and validate how users work with technology and applications as well as interact with other users within the organisation.
Once we’ve collected this data, our experts review the findings and collate them into a report which is yours to own. It is then handed over to you, giving you the knowledge required to improve your IT – and ultimately your company performance.